Special orders
The customer, the item, the supplier and the promised date, in one place.
Special-order platform
RetailOS
The operating system for shops where a special order never sleeps in the back room.
In a shop, the request that gets lost isn't the counter sale: it's the special order written on paper, arrived three weeks later, that nobody told the customer about. An automatic arrival notice turns those orders into sales instead of leaving them asleep in the back room.
Built for Retail shops, specialty stores, hardware
Open the software
Switch surface, act on the signal, open a file and advance it, switch on an automation and read the exact message it would send. Nothing here is a picture.
1
Orders to announce
Arrived yesterday
$2,110
Value in the back room
Demo data
4
In transit from supplier
One 8 days late
1
Stalled inquiries
12 days
$1,250
Deposits collected
On active reservations
12
Customers reactivated
Last 90 days
Every indicator on this console is demonstration data: figures, percentages and counts alike.
Special orders, by week
Ordered, received and announced — demo data.
29orders · W
Today's receiving
The customer notice goes out on receipt, not when someone remembers.
Awaiting pickup
Every day on hold is a sale that can still be lost.
What changes
These points describe what the system does. None is a result measured at a client: H&S has none yet on this product.
Today, with no system
- The special order is written on a scrap of paper at the counter.
- The item arrives, nobody tells the customer.
- A stalled inquiry disappears after a couple of weeks.
- The back room piles up orders nobody claims any more.
- Regular customers' preferences live in the manager's head.
With the H&S system
- Every special order carries its customer, supplier and promised date.
- The arrival notice goes out on receipt, with the hold period.
- A stalled inquiry is followed up on day 3, with the price.
- An item held seven days triggers a reminder before it goes back to inventory.
- Customers silent for six months are spotted automatically.
What it fixes
- The customer is told the day their order arrives
- No inquiry sits twelve days without follow-up
- The back room stops being an order graveyard
It speaks your trade
The stages and fields carry the words your team already uses. That is the first reason a CRM ends up used rather than abandoned.
Special orderReservationDepositSupplierBack roomRestocking
What the delivered product includes
Arrival notices
The message goes out on receipt, not when someone remembers.
Customer records
What they buy, their sizes, their preferences.
Reactivation
Customers silent for six months are spotted automatically.
Want this interface with your own data?
The 15-minute call determines what actually needs adapting. You leave with the written diagnosis, even if we never work together.
Already know what you want? The first phase can be ordered directly.
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