Terms of use

What the site is for

This site presents the services of H&S Technologies inc. and lets you request an audit, an estimate or a conversation. It is not a contractual offer. Any commitment by H&S goes through a written, signed proposal.

Who may use this site

The site is intended for adults acting in a professional or business capacity. By submitting a form on behalf of a business, you represent that you have the authority to do so.

Diagnosis, estimates and numeric scenarios

The diagnosis given at the end of a questionnaire is produced by an engine applying explicit rules to your answers. An artificial intelligence restatement may be applied to it: it changes neither the score, nor the ranking, nor the recommendations.

• It is a documented starting point, not a guarantee of results, not accounting advice, not legal advice and not investment advice.
• The scenarios shown on the site are illustrations built from stated assumptions. They are not results obtained at clients, and they are not presented as such.
• Text restated by a model may contain an error or an imprecision. In case of divergence, the computed diagnosis and the written proposal prevail.
• Amounts and timelines mentioned on this site are indicative. The final scope, price and schedule are set in the written proposal.

Client area and account security

Where access to the client area is opened to you, you are responsible for keeping your credentials confidential and for activity carried out from your account.

• Tell us without delay if you suspect unauthorised access.
• Do not share your access link or your session: they amount to identification.
• We may revoke a session or an access at any time where the security of the account or the service requires it.

Prohibited uses

The following behaviours are prohibited on the site, its forms, its programming interfaces and the client area. They are on their own grounds for blocking or ending access.

• Impersonating another person or business, or submitting false contact details.
• Any fraudulent scheme, phishing attempt, scam, or use of the site to deceive a third party.
• Attempting to access an account, file, order or piece of data that does not belong to you.
• Circumventing or attempting to circumvent a technical limit, a rate limit, an authentication step, an access control or a billing mechanism.
• Automated submissions, scraping, bulk sending, spam, or any use aimed at exhausting our resources or our provider budgets.
• Introducing malicious code, probing or attacking the infrastructure, or disrupting the service.
• Harassment, threats, hateful speech or unlawful content in a free-text field or an exchange.
• Diverting our systems or those of our providers from their intended use, in particular to consume artificial intelligence services.
• Reproducing, extracting or reusing the site's content beyond what the law or a written authorisation allows.
• Any use contrary to an applicable law.

What we may do in case of abuse

Where a use breaches these terms or threatens the security of the service, of its users or of third parties, H&S may take the following measures, to the extent permitted by law:

• Restrict, suspend or end access to the site or the client area, with or without notice depending on severity.
• Refuse or cancel a request, an order or a transaction that is manifestly fraudulent or abusive.
• Investigate the incident and retain the information needed for that investigation, to establish evidence or to exercise a right, for the period required.
• Respond to a valid legal request from a competent authority and cooperate with it.
• Take the reasonable measures needed to protect the service, its users and H&S.
• These measures do not deprive anyone of the remedies the law affords them.

Online payments

The site may, where that function is open, allow payment of a deposit when an order is placed. The terms below describe how the system actually works. No payment is possible while that function is not open.

• H&S Blueprint — the only item purchasable online today: paid IN FULL at order, before tax. It is not a deposit.
• Blueprint credit: its amount is credited in full toward the build if you proceed with H&S within 90 days of purchase. The credit applies to the build, never to a subscription. After that period the Blueprint remains payable and delivered as a standalone engagement.
• Build project, where that path is open: a deposit equal to half of the setup fee. The balance is due before go-live, according to the accepted proposal.
• The amount is recomputed server-side from the accepted file; it is never taken from the browser.
• The scope AND the terms must have been accepted separately before an order is created; the exact accepted text and its version are stored.
• Payment takes place on a page hosted by our payment provider. No card data passes through our servers or is stored by H&S.
• Prices shown are in Canadian dollars. Applicable taxes are those in force and are shown at the time of payment.
• This is not a subscription: no amount is charged on a recurring basis and no automatic renewal takes place.
• Failed or abandoned payment: no order is confirmed and no work is started. You may start again.
• Cancellation and refunds: these are governed by the written and signed proposal accompanying the order, and by applicable law. This site states no automatic refund window, because none is programmed in the system.
• Refunds and payment disputes: where a refund, full or partial, or a dispute occurs, it is recorded against the order and the fate of the service is determined according to the signed proposal.
• Abusive disputes: a payment dispute raised in bad faith, where the service was delivered in accordance with the proposal, may result in suspension of access and recovery of the amounts owed.
• Your rights as a consumer or client, including those under Québec law, remain fully intact.

What happens to your information after access ends

The end of an access or an order does not trigger immediate destruction of everything we hold: some records must be kept.

• What no longer has a purpose is destroyed according to the criteria published in the privacy policy.
• What must be kept for an accounting, tax, contractual or security obligation is kept for the required period, then destroyed.
• You may request deletion of your information at any time; we then tell you what we must keep and why.

Intellectual property

The content of this site — text, images, trademarks, code, structure and documents — belongs to H&S Technologies inc. or its licensors, and is protected by applicable law.

• No licence is granted to you beyond normal consultation of the site.
• Systems delivered to a client, and the data they contain, belong to that client under the terms of their contract.
• Content you send us through a form belongs to you. You grant us only the right to use it to handle your request, prepare your file and follow up commercially — nothing more.
• You remain responsible for what you send us, in particular for your right to disclose to us information concerning a third party.

Availability and limits of the service

The site is provided as is, with no guarantee of continuous availability or freedom from error.

• Interruptions may occur for maintenance, updates, or because of a provider we depend on — hosting, database, email, payment, artificial intelligence.
• Some functions are optional and may be disabled without notice, without affecting the rest of the site.
• No security measure offers an absolute guarantee. We put in place the measures described in the privacy policy and fix what is brought to our attention.

Liability

H&S is not liable for indirect damages arising from use of the site, from a business decision made solely on the basis of a diagnosis or an estimate, or from the unavailability of a third-party service the site depends on.

• This clause in no way limits H&S's liability for intentional or gross fault, nor for bodily or moral injury, in accordance with Québec law.
• It excludes no warranty and no right that the law makes mandatory.

Reporting a security problem

If you discover a security flaw or an exposure of information on this site, write to the privacy address shown on the "Legal notice" page, with "security" in the subject line. That address and not the commercial one, because an exposure of information is a confidentiality incident: it reaches the person answerable for it directly. We acknowledge receipt and fix it as a priority. We ask that you not exploit the flaw beyond what is needed to demonstrate it, and that you not disclose personal information obtained that way.

Governing law

These terms are governed by the laws applicable in Québec, Canada. Any dispute falls within the jurisdiction of the courts of Québec, subject to the mandatory rules protecting consumers.

Changes to these terms

We may change these terms when a function of the site changes. The last update date and the version number appear at the top of the page. The text of the terms accepted at the time of an order is stored and frozen: a later change does not apply retroactively to an order already accepted.