Attendance
A drop in rhythm is the real quit signal, long before cancellation.
Member retention platform
GymOS
The operating system for gyms that spot a member before they quit.
In a gym, acquisition is expensive and retention decides everything: a member who stops showing up cancels two months later, and by then it's too late. The useful signal isn't the renewal date, it's the drop in attendance — a member going from three visits a week to none for ten days.
Built for Gyms, studios, personal trainers
Open the software
Switch surface, act on the signal, open a file and advance it, switch on an automation and read the exact message it would send. Nothing here is a picture.
8
Members at risk
Demo data
6
Trials running
2 ending this week
41 %
Trial conversion
Last 30 days
19
Renewals this month
3 to confirm
2.4
Average attendance
Visits per member, per week
6
Referrals in trial
Brought in by members
Every indicator on this console is demonstration data: figures, percentages and counts alike.
Attendance, by week
Turnstile entries — demo data.
1,205visits · W
Churn risk
The useful signal is the drop in attendance, not the renewal date.
Class occupancy
An empty spot in a group class is never resold.
What changes
These points describe what the system does. None is a result measured at a client: H&S has none yet on this product.
Today, with no system
- You learn a member is leaving the day they cancel.
- Free trials end with nobody making an offer.
- Renewals are handled late, and therefore at a discount.
- Empty class spots are never offered to anyone.
- Referrals happen by word of mouth, never tracked.
With the H&S system
- A drop in attendance is spotted at ten days.
- The end-of-trial offer matches the attendance observed.
- The renewal is raised thirty days ahead, with the year in review.
- A free spot is offered to members who are drifting.
- Referral becomes a measured channel, not an intention.
What it fixes
- A member drifting is spotted at 10 days, not at cancellation
- The offer matches real attendance
- Referral becomes a measured channel
It speaks your trade
The stages and fields carry the words your team already uses. That is the first reason a CRM ends up used rather than abandoned.
Free trialAttendancePlanFreezeReferralPersonal training
What the delivered product includes
Trials and conversions
The offer proposed depends on real attendance during the trial.
Memberships
Renewals, freezes and plan changes in one place.
Referrals
The cheapest acquisition channel, finally tracked.
Want this interface with your own data?
The 15-minute call determines what actually needs adapting. You leave with the written diagnosis, even if we never work together.
Already know what you want? The first phase can be ordered directly.
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