Everyone is selling you the next step
An integrator pitches their ERP, an agency your website, a consultant AI. Each is right within their lane. Nobody has looked at the full path a request takes inside your company.
By situation
A digital diagnostic that says where you're losing money, not what to buy.
A useful digital diagnostic doesn't start with the software you use, but with the path a customer request travels from arrival to payment. Losses are almost always at the handoffs — between two people, two tools, two days — and almost never in the tool itself. That's why buying software before walking that path rarely fixes anything.
What brought you here
You sense the leak without being able to name it
The month was busy, sales didn't follow, and nobody can say how many requests came in or how many went unanswered. Without that number, every decision is a hunch.
You've been offered a diagnostic before — and it was a sales deck
Forty minutes of questions, then a proposal. No document handed over, nothing verifiable, and the accurate feeling of having been a lead rather than having been analysed.
What we actually do
We follow a request, not an org chart
We take a real request from last month and follow it end to end: who received it, where it was noted, how long before the reply, what triggered the follow-up. The holes show up on their own.
Losses are quantified with YOUR numbers
Your request volume, your average ticket, your reply rate. No market averages: a statistic about "Quebec SMEs" tells you nothing about your shop.
The plan is sequenced, and step one is small
Three to five workstreams, ordered by return against effort, with what must be true before moving on. The first ships in weeks, not quarters — otherwise nothing gets done.
The document is yours, even with no follow-up
It's written so someone other than us can execute it. That's the only possible proof it analyses rather than sells — and it's also the deliverable ESSOR's diagnostic stream funds.
When this isn't for you
This isn't for you if you're already turning work down for lack of capacity: a system that brings more requests helps nobody in that case, and we'll say so on the first call. It isn't for you either if you want a score out of a hundred or a digital maturity dashboard — we don't produce scores, because a score can't be acted on.
No sales page writes this section. That's precisely why it's here: it saves you a thirty-minute call, and saves us an engagement we'd decline anyway.
Questions we get on this
How much of my time does it take?
One meeting, then read access to what already exists: inbox, calendar, tracking spreadsheet. We don't ask you to prepare a file — if you had time to prepare a file, you wouldn't have the problem.
You'll conclude I need your software, won't you?
Sometimes the conclusion is "keep what you have and change two habits". It happens, and it goes in the document. A diagnostic whose conclusion is known in advance isn't worth reading.
Is the diagnostic free?
The fifteen-minute framing call is, and you leave it with what we saw. The full written diagnostic is a billed engagement — which is also what makes it eligible for public funding, since a free deliverable isn't an expense.
Tools to try right now
Neighbouring situations
Sources
Facts external to H&S are linked to their official source. Programs and laws change: check the source before deciding.
Fifteen minutes to find out whether we can be useful.
You leave with what we saw, in writing, even if we never work together.